Shipping policy
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Shipping & Returns
Shipping
- Free shipping on all subscription orders
- Standard shipping (3-7 business days): $5.99 for one-time purchases
- Orders placed before 2pm EST ship same business day
- Currently shipping within the United States only
You'll receive a tracking number via email once your order ships.
90-Day Money-Back Guarantee
Try any CLADE product risk-free. If you're not completely satisfied within 90 days of your purchase, contact us for a full refund. No questions asked. We believe in our formulas enough to stand behind them unconditionally.
How to Return
Email support@cladeprotocol.com with your order number and reason for return. We'll process your refund within 3-5 business days. You do not need to return the product.
Subscription Management
- Cancel anytime — no commitments, no penalties
- Skip, pause, or modify your subscription via your account
- Changes must be made at least 48 hours before your next renewal date
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us immediately at support@cladeprotocol.com. We'll send a replacement at no charge.