Refund Policy

Last updated: July 4, 2026

90-Day Money-Back Guarantee. If you're not satisfied with any CLADE product for any reason, contact us within 90 days of your purchase for a full refund of that order. You do not need to return the product. This applies to every plan: one-time, monthly, and Protocol 90.

How to Request a Refund

Email support@cladeprotocol.com with your order number.
No return shipment, no forms, no usage questions.
Refunds are issued to your original payment method within 3-5 business days of approval. Your bank may take additional time to post the credit.

Subscriptions

Cancelling a subscription stops future renewals; it does not automatically refund an order that has already been billed or shipped. If a renewal you did not want has just been billed, contact us within 90 days and we will refund it under the guarantee. To avoid an unwanted renewal, cancel, skip, or pause at least 48 hours before your renewal date from your account page or by email.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, email us a photo and your order number and we will send a replacement at no cost or refund you in full, your choice.

Scope and Abuse

The guarantee covers purchases made on cladeprotocol.com and one refund per product per customer. We reserve the right to refuse refunds where we detect abuse (for example, repeated refunded purchases of the same product).