Privacy Policy

Last updated: July 4, 2026

This Privacy Policy explains how CLADE ("we," "us") collects, uses, and shares information when you visit cladeprotocol.com or purchase our products.

Information We Collect

Order and account information: name, email, shipping and billing address, phone number, and the products you buy. Payment card details are processed by our payment processors and never stored on our servers.
Communications: emails you send us, quiz responses you choose to submit, and marketing preferences.
Device and usage data: IP address, browser and device type, pages viewed, and interactions with the Site, collected through cookies and similar technologies.

How We Use It

To process orders, manage subscriptions, and provide customer support
To send transactional emails (order confirmations, shipping updates) and, with your consent or as permitted by law, marketing emails you can opt out of at any time
To operate, analyze, and improve the Site and our products
To measure advertising performance and reach people likely to be interested in our products
To detect fraud and comply with legal obligations

Who We Share It With

We share personal information with service providers that operate our business: Shopify (store hosting and checkout), payment processors, shipping carriers, email service providers, customer support tools, and analytics providers. These providers may only use your information to provide services to us.

We also use advertising and analytics partners (such as Google and Meta) whose cookies and pixels may collect device and usage data on the Site to measure and improve our advertising. Depending on your state's law, this may be considered "sharing" or a "sale" of personal information for targeted advertising. You can opt out on our Your Privacy Choices page.

We do not sell your personal information for money, and we never share your health-related quiz answers with advertising partners.

Cookies

We use necessary cookies to run the store (cart, checkout, security) and optional analytics and advertising cookies. You can control optional cookies through your browser settings and the opt-out page linked above.

Your Rights

Depending on where you live (including California and other U.S. states with privacy laws), you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of targeted advertising. To exercise any of these rights, email support@cladeprotocol.com with your request. We will verify your identity and respond within the time required by law. We will not discriminate against you for exercising your rights.

Retention and Security

We keep order records as long as needed for legal, tax, and accounting purposes, and marketing data until you unsubscribe or request deletion. We use industry-standard safeguards to protect your information; no method of transmission or storage is completely secure.